Refund policy

Exchange Policy

At JM PRO Clinical Skincare, we do not offer refunds, but we want you to have a great experience with our products and we are happy to offer exchanges and store credit where applicable.

Exchange Eligibility

  • Exchanges must be requested within 30 days of your delivery date.
  • Items must have been gently used and in their original packaging.
  • Damaged or defective items are eligible for exchange regardless of condition.
  • We do not accept exchanges on empty or partially used bottles.

Kits & Sets

If you purchased a kit or set and are unsatisfied with one or more products within it, the entire kit must be returned in order to be eligible for an exchange or store credit. Individual items from a kit cannot be exchanged separately. 

How to Request an Exchange

Contact us at support@jmproskincare.com with your order number and the reason for your exchange request. Our team will respond within 1–2 business days with next steps.

How to Ship Your Exchange

We do not provide return shipping labels. You are responsible for the cost of shipping the item back to us. Please carefully package your product to prevent damage in transit and ship using a trackable shipping method. We are not responsible for items lost or damaged during return shipping.

Please include the following inside your package:

  • Your original receipt or proof of purchase
  • Your preferred email address
  • Your reason for the exchange

Processing Your Exchange

Once we receive and inspect your item, we will process your exchange and reach out to you via email. At that time, you may choose to exchange the product for something better suited to your needs, or receive online store credit applied to your account. Your email will include your store credit amount and instructions on how to apply it at checkout. 

Sale & Promotional Items

Items purchased on sale or with a discount code are eligible for exchange. The exchange value will be based on the original sale price paid at the time of purchase.

Gifted Items

We're happy to accommodate exchanges for gifted items. If you received a JM PRO Clinical Skincare product as a gift and do not have the original order number, please contact our team with as much detail as possible (such as the approximate purchase date or the name of the person who gifted it) and we will do our best to assist you.

Skin Reactions & Sensitivities

We strongly recommend performing a patch test before incorporating any new product into your routine. Apply a small amount to the inside of your wrist or behind your ear and wait 24 hours before full use.

Skin reactions due to individual sensitivities are not considered product defects, as all skin types respond differently. If you experience a reaction, please contact our clinical team before discontinuing use. We will consult with you to understand what happened and, at our discretion, may offer store credit to help you find a product better suited to your skin.

Store Credit

In cases where an exchange is not possible, we may offer store credit at our discretion. Our clinical team is happy to help you select products that are the right fit for your skin type and concerns.

Questions?

We're here to help. Reach out anytime and our clinical team will be happy to assist you in finding the right product for your skin.

Last updated: June 2026