Shipping Policy
We're committed to getting your JM PRO Clinical Skincare products to you quickly and safely.
Processing Time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.
Domestic Shipping (US)
We currently ship within the United States only. All shipping rates are calculated at the time of checkout.
Shipping rates are calculated at checkout based on your location and selected shipping method. We offer three shipping options for all US orders:
- USPS Ground Advantage — carrier-calculated at checkout (5-7 business days)
- Priority Shipping — $15.00 flat rate (2–5 business days)
- Free Shipping — on all orders over $150
Local pickup is also available at our clinic at no charge.
Hawaii, Alaska & Puerto Rico
Orders shipped to Hawaii, Alaska, and Puerto Rico may have different transit times and are subject to carrier availability. Please allow additional time for delivery to these locations.
International Shipping
We do not currently offer international shipping. If you are located outside the United States and are interested in placing an order, please contact us and we will do our best to assist you.
Order Tracking
Once your order ships, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active after your shipping label has been created.
Signature Confirmation
Signature confirmation is available as an optional add-on at checkout. If you prefer to require a signature upon delivery for added security, you may select this option when placing your order. If you are unavailable at the time of delivery, the carrier will leave instructions for rescheduling or picking up your package.
Lost or Damaged Packages
JM PRO Clinical Skincare is not responsible for lost or damaged packages once they have been handed off to the carrier. All claims for lost or damaged shipments must be filed directly with the carrier.
Incorrect Shipping Address
Please ensure your shipping address is correct at the time of checkout. JM PRO Clinical Skincare is not responsible for orders shipped to an incorrectly entered address.
Order Cancellations
If you need to cancel or modify your order, please contact us as soon as possible. We can accommodate cancellations on orders that have not yet been fulfilled. Once an order has been shipped, it cannot be cancelled.
Returns & Exchanges
For information on returns and exchanges, please visit our Return Policy page.
Holiday Shipping
Carrier delays during peak holiday seasons are outside of our control. We strongly recommend placing your orders early to ensure timely delivery during the holidays.
Questions?
If you have any questions about your shipment, please contact us and we'll be happy to help.
Last updated: June 2026